Customer Support
At Ellex, we understand that it’s the overall package – technology, people, reliability, customer support and commitment – that makes the difference.
It starts in the factory, where all Ellex laser and ultrasound systems are crafted from premium components and expert manufacturing processes to provide the highest levels of reliability and performance. And all of our partner products, from microkeratome systems to forceps, subscribe to this same level of excellence. We settle for nothing less.
Responding to your needs
We understand the importance of responding quickly to equipment breakdowns. Downtime can be costly and can inconvenience your patients. As an Ellex Australia customer, you can be assured that you will have access to our nationwide network of factory-trained service technicians. We strive to respond to all service queries within 48 hours or sooner.
Call our Customer Care Hotline at: +61 8 8104 5205.
Warranty
To give you peace of mind, all new Ellex laser and ultrasound systems are protected by a two-year factory warranty.* This warranty covers you against manufacturing or material faults sustained under normal operating conditions.
During the warranty period, you are entitled to an annual preventative maintenance check to ensure that your system continues to operate to the best of its ability.
The Ellex warranty operates under eight separate categories: laser photodisruptors, laser photocoagulators, SLT lasers, ultrasound, accessories, spare parts and consumables, and coverage commences from the first day the system is installed by an authorized Ellex representative.
* Conditions apply.
Added Security
To give you the assurance of added security, you have the option to extend the Ellex Factory Warranty. Ellex Extended Warranty Contracts are managed by Ellex, so you can feel safe and confident with the strength of Ellex protecting your purchase decision. For further information regarding extending your system’s factory warranty, please contact our Customer Care Hotline at: +61 8 8104 5205.